Privacy Policy

About this policy

At Topa Partners Limited trading as Topa Electrical ("Topa," "we," "our," or "us"), we value and respect your privacy. This policy outlines how we collect, use, and protect your personal information in compliance with the Privacy Act 2020. Personal information refers to details that can identify an individual.

By using our services or interacting with us, you agree to the terms of this privacy policy. This policy applies to all interactions, including our website, services, and communications.

We may update this policy periodically, with the latest version available on our website:

www.topa.co.nz

The change will take effect from the date the updated policy is uploaded. We reserve the right to modify this Privacy Policy at any time by providing notice on this page. We encourage you to check this page regularly and check the latest version. This Privacy Policy was last updated on 28 February 2025.

Information We Collect

We may collect the following types of personal information about you:

• Name and contact details (e.g., email, phone number, address)
• Date of birth
• Ethnicity
• Sex and/or gender
• Identification information (e.g., driver license, passport)
• Payment and billing information
• Employment or business details if applicable
• Photos and/or image in any video footage
• Technical data such as IP address and browsing activity
• Any information you provide through inquiries, feedback, or communications with us

Sources of Personal Information

We collect personal information through:

• Direct interactions (e.g., when you request a service or communicate with us)
• Third parties authorized by you
• Publicly available sources
• Automatic data collection when you visit our website, including cookies and analytics tools

Why We Collect Your Information

Your information is collected for the following purposes:

• Providing and managing our services or goods that you wish to obtain from us
• Processing transactions and payments
• Responding to inquiries and customer support requests
• Verifying identity and preventing fraudulent activity
• Sending service updates, promotions, or relevant information (where consented)
• Meeting legal and regulatory obligations

Failure to provide requested information may limit our ability to offer certain services.

Sharing Your Information

At times, we may need to share your personal information with third parties. We will only disclose your information to:

• Any parties necessary for providing the services or goods you are purchasing from us
• Any parties required to grant you access to our website, including external IT service providers to maintain the security of our computer network
• Your authorized representatives, legal advisors, or any other individual authorized by you
• A credit reference agency for conducting a credit check
• A fraud prevention agency
• Our professional advisors, including but not limited to our accountants, auditors, and lawyers
• Our marketing partners
• Regulators, law enforcement agencies, government bodies, dispute resolution providers, or other third parties where disclosure is necessary to comply with legal or regulatory obligations or to protect our legal rights

We may share your personal information with third parties based outside New Zealand. This means your personal information may be processed in an overseas country which does not provide the same level of protection to personal information as in New Zealand.

Retention of Personal Information

We will retain your personal information for as long as necessary for business or legal purposes. When it is no longer needed, we will securely delete or anonymize it by erasing all digital data and/or properly disposing of any related paper documents.

Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and collect browsing data. You can adjust browser settings to manage cookie preferences, but this may affect website functionality.

Your Rights and Access to Information

Under the Privacy Act 2020, you have the right to:

• Request access to your personal information
• Request corrections if you believe any details are incorrect
• Opt out of marketing communications at any time

To exercise these rights, contact us using the details below.

Contact Us

For privacy-related inquiries, please contact us in the following ways:

Email: info@topa.co.nz
Phone: +64 3 348 3366
Address: Unit 1, 10 Musgrove Close, Wigram, Christchurch

Complaints Process

If you believe we have mishandled your personal information, you may send a complaint. Please provide us with full details of your complaint along with any supporting documentation:

Email: info@topa.co.nz
Address: Unit 1, 10 Musgrove Close, Wigram, Christchurch

We aim to respond within 10 business days and resolve issues within 20 business days. If additional time is required, we will inform you of the delay.

Effective Date: 28 February 2025